FAQ

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Here you can find the most popular answers to your questions.

How does this FAQ page work?

Click on any of the FAQ's below, and see the question and answer appear in these boxes.

Can I use an Elusion E-Cigarette anywhere?

Electronic cigarettes are smoke-free. We recommend checking with any premise or authority if they allow the use of E-Cigarettes.

What flavours are available?

Elusion offers a wide variety of e-liquid flavours to choose from.

To check out our Range of liquids click here: https://www.elusionvape.com/buy-electronic-cigarettes-online/elusioneliquid2015.html


We also offer 2 flavours in our 1123 Cartridge Range, Menthol and Standard flavour.


For a selection of our Elusion 1123 cartridges click here: https://www.elusionvape.com/buy-electronic-cigarettes-online/cartridges.html

What is an Elusion 1123 E-Cigarette Cartridge?

An Elusion Cartridge is one of the two main components of the Elusion 1123 Electronic Cigarette. An Elusion cartridge is made up of an atomizer, inhaler and a liquid container. Elusion Cartridges are disposable products and will need to be replaced when they no longer produce vapour.  

What are the ingredients in a 1123 Elusion Cartridge?

Elusion Cartridges contain Propylene Glycol, Artificial Flavouring and Water. When the cartridge is inhaled upon this liquid is atomized and emitted as vapour. 

Can I use Elusion Electronic Cigarettes when pregnant or breastfeeding?

We do not advise using Elusion products during pregnancy or while breast feeding. This warning originated from e-cigarettes containing nicotine and has remained attached to the nicotine free products. As testing has not yet been conducted into this area we do not recommend consumption during this period. For further information contact a health care professional.

How does an Elusion E-Cigarette work?

An Elusion E-Cigarette comprises a rechargeable battery and a replaceable cartridge. When the cartridge is inhaled upon, the atomiser within the cartridge activates, and a small amount of liquid steam is released, also known as vapour. When exhaled this vapour disappears within several seconds. If you want a more detailed explanation refer to our “how it works page”.

Are my Elusion Products under warranty?

All Elusion Hardware (excluding Elusion Cleartomizers) come with a three month warranty. This does not include e-liquids or cartridges as these are considered consumable items.

Please keep your order number or receipt in a safe place, as you will need to provide this as proof of purchase to claim a replacement product.

Please refer to our Terms and Conditions for more information regarding our refund policies. Email info@elusion.co.nz to obtain a warranty form.

What countries do you ship to and how much will it cost?

Elusion ships to Australia using DHL Express. Shipping costs $23.50

All orders come with tracking number, to track your order visit: http://www.dhl.com.au/en/express/tracking.html

How long will my order take to arrive?

Once orders are shipped from New Zealand, once payment is received and your order is sent it should take between 2-5 days to arrive. Rural deliveries generally take 5-8 days to arrive. If you have not recieved your order during these times please let us know. 

How do I track my purchase?

All orders placed come with a tracking number. When your order has been processed you will receive a confirmation email which includes your tracking number.  If you have not received this, please contact the Elusion Team.

How long does the 1123 battery life last?

This is all dependent on how often you are using your battery. 1123 Batteries fully charged can last anywhere from a few hours to a day. Factors to consider: how often you use it: do you only have the one battery: do you interchange your batteries regularly: how long they are left on the charger:

If you feel your battery isn’t lasting as long as you believe it should please contacts us for assistance.  

How long does a cartridge last?

One cartridge should last between180 - 220 puffs, depending on individual usage. Again like the 1123 batteries this is all dependent on individual usage.

Where can I order Elusion products?

All Elusion products can be purchased online. Online purchase is quick and easy and gives you the satisfaction of having your Elusion products delivered straight to your home or office.

Elusion does not retail in Australia all orders are ONLINE ONLY. 

Who can purchase Elusion products?

You must be over the age of 18 years to purchase Elusion products.

How do I know when my order has been processed?

Once your order has been processed you will receive a confirmation email. If you have any queries while ordering please contact our support staff.

How do I pay for my order online?

Elusion offers 2 forms of payment,

PayPal, credit card

How do I contact Elusion?

FREE PHONE: 1800 241 939
EMAIL:                info@elusion.co.nz

New Zealand Business Hours Monday - Friday 9am - 4pm NZT

Please Note: Elusion is a New Zealand company and operation hours are Monday to Friday 9am-4pm NZST.

 
 
 
 
 
 
 
 

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